CAREER OPPORTUNITY - CUSTOMER SERVICE REPRESENTATIVE

Our Client, a local shipping company is looking for a dynamic and motivated individual to fill the post of Customer Service Representative.

The Role

The Customer Service Representative reports to the Operations Manager and will be responsible for: 

• Notifying consignees of incoming cargo via email and telephone.
• Handling complaints and queries from customers and agents.
• Entering manifests in ASYCUDA and acquiring registration numbers.
• Preparing amendments for Customs as required.
• Preparing invoices and Bills of Ladings for customers.
• Releasing required documentation to customers and collecting payments for freight.
• Co-ordinating trucking deliveries.
• Notifying consignees on the collection of outstanding shipments.
• Any other assigned duties. 

The Candidate 

The Customer Service Representative should: 

• Have a background in shipping.
• Have a minimum of five CXC passes including Math and English with at least two years’ experience working in a similar role.
• Have sound understanding and working knowledge of Microsoft Office, with Intermediate level experience using Excel.
• Be detail-oriented and capable of managing multiple tasks on a daily basis
• Possess excellent interpersonal, communication (written and verbal) and organisational skills.
• Be familiar with QuickBooks. 

If you are interested in this opportunity, please send in your Curriculum Vitae with full details of your experience, achievements and qualifications and the names and contact details of two business references to https://caribbeancatalyst.hire.trakstar.com/jobs/fk0vt1g?source= no later than April 19, 2024.